Before submitting an appeal please review our Tuition and Fees Refund Appeal Policy.
Appeal requests must be made within six weeks of the last class day of the semester for which the student wishes to appeal. Appeals received later than six weeks past the last class day of the semester, or those submitted without supporting documentation will not be reviewed.
A student who requests a refund beyond the established refund deadline due to medical condition will have their request evaluated on a case-by-case basis by a tuition appeals medical professional, to be designated by the University.
A student who requests a refund beyond the established refund deadline for all other circumstances listed above will have their appeal reviewed by the Associate University Registrar. The Associate University Registrar will base the refund decision on the (1) reason for the appeal and (2) how the last date of academic engagement falls on the refund deadlines as published by Student Business Services.
If approved, the University will issue a full or partial refund to withdrawing students according to the refund schedule. Refunds for financial aid recipients are subject to federal regulations and will not be returned to the student.
Please know that due to FERPA, which protects the privacy of student education records and guarantees student's access to their own records, we are unable to discuss your records with anyone other than the student unless we have written consent. The Bobcat Family Portal can provide families with an electronic FERPA waiver to simplify the process of requesting access to student academic and financial information. Parents or family members make a request to connect; students decide which records to share. For more information, please review Family Requesting Access and Student Approving Requests
You must also provide documentation appropriate to the nature of your appeal. A decision on your appeal cannot be made until all information is received. The documentation must include specific dates. You may submit documentation online through the below links or via fax to 512.245.8126
Circumstance | Examples of acceptable documentation |
Medical Condition | Copies of doctor progress notes from office visits, urgent care or ER visits that address the medical condition during the withdrawal period Medical Documentation can be provided via File Transfer*, fax (512.245.8126), or in person in JCK 111. |
Death in Immediate Family | Death certificate Obituary from newspaper Pamphlets from funeral home will NOT be accepted |
University Error | Copy of university publication with erroneous deadline Email, memo, letter from University faculty/staff member stating the situation and identifying the error |
Active Military Duty | Deployment papers – they must state “Active duty”, not training |
*If using File Transfer to send medical documentation, please send them to reg_appeal@txstate.edu, with your name and Student ID number in the subject or body of the message so that we can match it to your appeal. We will need both this appeal form and your medical documentation to review your appeal.
